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"Staff have told me how much they enjoyed attending the workshop and that their expectations for the session were far exceeded!"

— Professional Practice Leader
Northumberland Hills Hospital

Videos

Leading Change Video Series

As a leader, your job is to make change happen ... but you can't do it by yourself. For change to be successful, your employees have to come on board, and that can sometimes be difficult.
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Leading Virtual Teams Video Series

A new series on how to be the leader of a virtual team — specific ideas of how to build and maintain high performance in remote employees.
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Making The Switch To A Supervisory Role Video Series

Being a first-time supervisor can be challenging! But the biggest difficulty comes from not recognizing that you have fundamentally changed occupations. Ironically, all the things that made you successful in the past are likely what will cause you to fail in your role as a new supervisor.
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Communicating Decisions You Don't Agree With Video Series

As a leader, you’ll sometimes find yourself making unpopular decisions or communicating bad news to your staff. That’s tough enough, but it becomes even harder if you don’t agree with the decision. Yet, because of your role, you’re charged with communicating and in many cases implementing the change. Which means that you have to get over your own mental roadblocks.
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Watch Merge in action

In 7 power-packed minutes, see what Merge can do for you and  your people at your next conference, team building, or learning event.  This video demonstrates Merge’s entertaining style, interactive approach, and terrific gems of wisdom.


Giving Negative Feedback – Tip #1

If negative feedback is not given correctly, it usually causes defensiveness, and when people get defensive, they stop listening. And that defeats your purpose. So it’s worth taking the time and making the effort to offer your feedback in a way that is less likely to cause defensiveness. This short video offers one very powerful, yet easy, tip to modify your language so that the other person is more likely to listen (and act) on what you say.


Giving Negative Feedback – Tip #2

When you give negative feedback to an employee, it often has the unintended result of also being demoralizing. But it doesn’t have to be that way! In this short video, you’ll learn a powerful yet easy technique to offer negative feedback in a way that actually boosts an employee’s spirits! It’s all about what you say and how you say it. Leadership and workplace communication expert Merge Gupta-Sunderji explains exactly how to do it.


Praise must be specific

Praising employees is important, but if you don’t do it correctly, not only can it have no positive impact, but it might actually be misunderstood. In this short video, leadership and workplace communication expert Merge Gupta-Sunderji shows you what you need to do to make your positive feedback count. Specificity is the key!


Praise must be timely

Offering praise to employees can lose its impact if not done correctly. In this short video, leadership and workplace communication expert Merge Gupta-Sunderji gives you one easy thing that you can do to get greater “mileage” out of the positive feedback that you give your employees. Find out exactly what “timely” means!


Having Difficult Conversations – Tip #1

If youve ever had to discuss a difficult topic with a staff member or a co-worker, then you know that these conversations are anything but easy! Whether its addressing an employees tardiness, confronting a backstabbing peer, breaking bad news to the boss, or having the dreaded body odour chat, you have to find a direct and respectful way to bring up these issues so that they result in the desired outcome. Otherwise the situation will deteriorate into anger, resentment or hard feelings and create negativity and lack of productivity. This short video offers one powerful tip to make the process easier.


Having Difficult Conversations – Tip #2

If you’ve ever had to discuss a difficult topic with a staff member or a co-worker, then you know that these conversations are anything but easy! Whether its addressing an employees tardiness, confronting a backstabbing peer, breaking bad news to the boss, or having the dreaded body odour chat, you have to find a direct and respectful way to bring up these issues so that they result in the desired outcome. Otherwise the situation will deteriorate into anger, resentment or hard feelings and create negativity and lack of productivity. This short video offers one powerful tip to make the process easier.


If it’s not working, change it

A short video clip that demonstrates motivational leadership speaker Merge Gupta-Sunderji’s entertaining style, interactive approach and terrific gems of wisdom.


How to be proactive

A short video clip that demonstrates motivational leadership speaker Merge Gupta-Sunderji’s entertaining style, interactive approach and terrific gems of wisdom.


Avoid making people defensive

A short video clip that demonstrates motivational leadership speaker Merge Gupta-Sunderji’s entertaining style, interactive approach and terrific gems of wisdom.


Why passive communication doesn’t work

A short video clip that demonstrates motivational leadership speaker Merge Gupta-Sunderji’s entertaining style, interactive approach and terrific gems of wisdom.


Why it’s important for managers and supervisors to delegate work to others

A short video clip that demonstrates motivational leadership speaker Merge Gupta-Sunderji’s entertaining style, interactive approach and terrific gems of wisdom.