Month: June 2014

Want to achieve your goals? The answer lies in performance measurement

There’s an old leadership adage – what gets measured gets done; in fact, I have long advocated an extended version – what gets measured and publicized gets acted on – which I blogged about back in November 2010.  Recently, I, at a personal level, became a living breathing example of this leadership principle of performance […]

A strong organizational culture creates customer loyalty

“Vision, mission and values … those are just meaningless words on a wall poster!  In fact, most employees couldn’t even tell you one-quarter of what the sign says”, scoffs one manager I know. Unfortunately, this is a sentiment that I hear more often than I’d like!  When senior leaders in organizations spend time (hours, sometimes […]

Millennials in the workplace – CKNW 980 NewsTalk Vancouver interview

A couple of weeks ago, I posted a link to my latest column in The Globe & Mail.  Want respect, millennials? Here’s how to earn it is the third in a series, and like the first two, it has gone viral, stimulating both positive and negative feedback, but definitely instigating conversations!  Some of those dialogues […]

For effective meetings, hold a “wall” meeting

Earlier this week I blogged about “ball” meetings – a very useful technique to run more effective meetings.  Today, I want to tell you about another approach – “wall” meetings.  In a wall meeting, no one can sit down; everyone participates in the meeting while standing, leaning up against the wall.  For even more effectiveness, […]

For effective meetings, hold “ball” meetings

You’ve no doubt attended your fair share of business meetings; in fact, if you’re in a formal leadership role, you’ve probably called a few yourself.  Given how pervasive meetings are in today’s world of work, you’d think that people would have figured out how to be more efficient and effective in meetings by now.  But […]

Setting goals? To build confidence, go smaller and sooner

Setting goals is an important first-step towards achieving objectives and when done appropriately and regularly, it can be a source of great motivation for teams and individuals.  I often hear leaders refer to “stretch targets” – goals that require and effort or “stretch” to realize.  But the key to goal-setting that results in success really […]