Month: July 2014

Win a prize! Help us determine the topics for our online events

After the great success of our first two Leadership Skills Series online events this year (Stop the self-sabotage!  Breaking communication habits that are hampering your success and Don’t Back Down – Dealing with bullies in the workplace), we’ve decided to do one more, tentatively scheduled for October.  But first … we need your help in […]

To motivate employees, let them telecommute (even occasionally)

On Thursday I blogged about a subject that I tend to return to every so often – low- and zero-cost ways to motivate employees – last week my suggestion was to have a career discussion.  Today I want to propose that you let them telecommute.  In other words, let them work from home; not necessarily […]

To motivate employees, have a career discussion

I am repeatedly asked for ideas on how to motivate employees; specifically, things that don’t cost a lot of money.  Well guess what?  Employees are motivated by conversations – genuine meaningful dialogues with their supervisors and managers – and the only cost associated with any of these is your time.  Previously, I’ve blogged about saying […]

Exceptional customer service starts with small actions

As leaders, we have the responsibility to nurture and maintain organizations that deliver great customer service – where our employees are responsive to our clients so that they not only have wow experiences that keep them as lifelong customers, but also compel them to tell others about us.  Which is why I am always very […]

Engage your Millennials by actively supporting volunteerism

In my book Generations Exposed: Unexpected Insights Into the People You Work With, I’ve highlighted how civic duty, the environment, and making a tangible difference (beyond monetary profit) in the world is important to Millennials.  So it’s not surprising that charitable, social and environmental organizations are quite interested in learning more about what it takes […]