Month: September 2014

Leading overwhelmed employees online event – early bird deadline on October 1

Our latest online event – Leading Employees Who Are Stretched to the Limit – is coming up quickly.  In fact, the early bird deadline to register is almost here – only two more days to take advantage of significant savings – just until Wednesday October 1. If your employees are overloaded and overwhelmed, then you […]

To motivate employees, offer them choices

I’ve blogged many times in the past about zero- and low-cost ways to motivate employees (just in July I covered Have a career discussion and Let them telecommute).  Today’s topic – offer them choices – costs nothing, but creates a sense of power in your people.  And workplace research has unequivocally proven that when employees […]

Are you easy to work with? – a lesson in client responsiveness

Back in 2009, I blogged about how lack of client responsiveness led to a difficult experience trying to make an online purchase from the U.S. arm of the mega-company Costco.  Essentially, the company (at least back then, hopefully not now) was driven by its systems rather than the needs of its customers.  I was once […]

Leading overworked employees – live online event on October 8

Are your employees overloaded and overwhelmed? In talking to clients in just about every industry, it seems that everyone wants greater productivity and improved responsiveness, but as workloads escalate, time and resources don’t seem to increase at the same rate!  Yet everyone seems to expect more … for less!  Having said all that, it really […]

And our leadership survey winners are … (drumroll please)

On September 2, I shared the results of our 2014 Leadership survey.  Hundreds of you participated in the survey, and we appreciate you greatly!  While most of our responses were from Canada and the United States, we actually had 11 different countries represented in this survey.  Leadership truly is a universal issue! I had promised […]

Motivating workers near retirement – 1310 News Radio Ottawa interview

Last month, I posted a link to my latest column in The Globe & Mail‘s Leadership Lab series.  “How to inspire the close-to-retirement employee” got so much attention that it went on to publish in the print edition of The Globe‘s Report on Business on August 29.  This subject of workers near retirement struck a […]