Month: January 2016

Lack of client responsiveness … pushes customers to your competitors

It’s mind-boggling to me that so many companies still don’t understand the importance of making it easy for their customers to buy from them. In fact, I outlined two specific examples of customer service failure in Are you easy to work with? – a lesson in client responsiveness just less than a year and a […]

How the “road fairy” took ownership of the problem

Every so often I run across a nugget of news that makes me shake my head, partly in amazement and partly in frustration. Take the case of Veronika Bobrus, a 26-year old Russian florist who, exasperated by number of potholes in her home town of Omsk (and seeming lack of action by city crews), decided […]

Here’s what micro-managers shouldn’t do!

Earlier this week, in my blog post titled Perfectionists are micro-managers (and lousy leaders), I offered up a couple of ideas on what micro-managers could do to cease and desist, and thus build a better working relationship with their teams. In today’s post I thought I’d add a couple of ideas along the same theme, […]

Perfectionists are micro-managers (and lousy leaders)

Are you a perfectionist? If so, you’re probably proud of it; you likely wear your perfectionism as a badge of honour. But don’t. In Why perfectionism is NOT a good thing!, I’ve laid out five reasons why perfectionism is not a plus. But there’s another even more important reason to let go of perfectionism – […]

Self-awareness increases when you are able to accurately assess your strengths and weaknesses

Self-awareness is a key component of emotional intelligence, of which self-confidence and accurate self-assessment are key characteristics. Self-confidence is certainty about one’s self-worth and capabilities, and accurate self-assessment is knowing one’s strengths and limits. I was vividly reminded to these two attributes a few weeks ago, when an elderly relative recounted a story from Indian […]

Upcoming leadership training events in Calgary and Edmonton

Last fall, I announced the series of “open enrollment” full-day leadership training programs in Edmonton and Calgary that I am delivering in partnership with the Chartered Professional Accountants of Alberta (CPA Alberta) until March 2016. Three of these are coming up in the next three weeks. In Calgary: How to Avoid the Most Common First-Time […]