Year: 2017

We’ll be back on January 8!

As we do every year at this time, we’re taking a short hiatus at the Turning Managers into Leaders blog to celebrate the holiday season. But we’ll be back, excited and energized, ready to talk and learn, on Monday January 8, 2018.  I look forward to another fantastic year of sharing tips and exchanging ideas, […]

Don’t just seek advice, pay attention to what you hear

Last year, I wrote a short series of posts on specific techniques you can use as a leader to improve the quality of your decision-making.  This story about a Swedish warship from the early 1600’s emphasizes not only the importance of approaching your team and experts to seek advice, but to also pay heed to […]

One year of video tips on employee motivation … coming up in 2018

I am thrilled to announce that we have big plans for 2018 – a whole year of video tips specifically focusing on employee motivation!! This past year, upon urging from many of you, I made the decision to post more video blogs.  You all told me that you appreciated hearing quick, specific, and actionable tips […]

Self-discipline and restraint are admirable leadership qualities

A bowl of dried beans offers two possibilities.  One, you can cook them up for a satisfying protein-rich meal.  Or two, you can plant them, and watch the successful seeds produce many, many more.  Your choice will determine whether you have food now, or food later.  This situation is reminiscent of the Stanford marshmallow experiment.  […]

Braving the tides of a shifting retail industry

My latest regular column for The Globe & Mail published over the weekend in their Saturday edition.  It was inspired by two significant, yet polar opposite, events that occurred just recently in Canada’s retail industry.  The impending closure of a Canadian institution, Sears, contrasted with the almost-manic expansion of the online retailer, Amazon. In What […]

Here’s how to destroy customer loyalty in a matter of minutes (aka lack of empathy)

I was recently reminded, first-hand, of how customer loyalty can be lost through a few ill-chosen words.  Let me explain. A couple of months ago, my elderly father was unexpectedly admitted into the hospital due to some health complications.  The hospital stay was longer than anyone had anticipated, and in the stress and anxiety related […]