Month: April 2017

Hire for attitude, not skills

When it comes to recruiting employees, I always say that I would much rather hire for attitude rather than for skills.  You see, for the most part, skills are teachable … but a positive can-do attitude is either there or not.  Now of course, I’m not suggesting that you completely ignore a required base-level of […]

Strategy #2 for effectively leading your virtual team

Last week I started a new video series on leading a virtual team and my first tip was to set office hours, specific blocks of time in your calendar when your team members could call and expect to get your “live” on the phone.  Today’s strategy to get the highest level of performance from your […]

Leadership lessons from the United Airlines debacle (or how not to destroy your brand overnight)

Last week I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft.  My column in both the online and print editions of today’s Globe and Mail continues on […]

If you have a virtual team, set “office hours”

It’s been a long time since I’ve discussed the challenges that are inherent in leading a virtual team.  In fact, my most recent post on this subject was Leadership from afar – four keys to making long-distance leadership work back in 2015!  Which is ironic considering that today there are even more employees working offsite […]

Essential leadership lessons from the United Airlines public relations debacle

So you’d have to be under a rock or in a dark cave some place to have missed the firestorm that is United Airlines which ignited sometime this past Sunday night.  After all, it’s not every day that an airline literally beats up its customer!  If you haven’t seen the video that accelerated into cyberspace […]

An ageless folktale about dealing with adversity

Every so often, a conversation with an elderly relative reminds me of a story from Indian folklore that I heard when I was a child.  Recently, that happened again, this time on the topic of how one reacts or responds to adversity.  The story tells of a young person who was complaining to his grandmother […]