Month: October 2017

Last chance for high-quality cost-effective leadership training in the Edmonton area

Earlier this fall, I told you that we were beginning our third exciting year of partnership with the Chartered Professional Accountants of Alberta (CPA Alberta) to deliver a series of “open enrollment” full-day leadership training programs in Edmonton and Calgary. Well, the last two events for Edmonton are coming up at the end of the […]

Business global communication and the importance of “small talk”

My professional colleague, friend and global communication expert, Tina Varughese last gave us a guest post earlier this summer offering cross-cultural communication tips for women.  So I’m thrilled that I persuaded her to make a repeat appearance on the blog today.  In her post below, Tina explores the value of “small talk” and its importance […]

Is workplace loyalty dead in the age of the millennial?

As workplace demographics shift, with the boomer and the generation-Xer increasingly leaving the work force and the millennial entering, the common belief is that employees are no longer loyal to their employers. Young people are regularly maligned for being self-absorbed and entitled; not willing to “pay their dues”; and impatient to get the promotions and compensation […]

Workplace change will shift priorities, so address it as a team

It’s been a few weeks since I’ve done a video blog about how leaders can successfully support and implement workplace change.  Three weeks ago, to be exact (Use peer pressure as a positive force in change management).  But this series has been so popular that I’m not done yet.  In addition to today, I’ll do […]

Customer Service Leadership Summit – early bird rates only until Wednesday!

I am thrilled to be sharing the mainstage platform with three exceptional thought-leaders at the Customer Service Leadership Summit in Calgary on November 15.  If you receive my regular monthly Mega Minute, then you already know about this premier event, already tracking to be a sellout. Act now for early bird pricing! I will be […]

What the earth sciences can teach us about creating a positive workplace culture

As regular readers of the blog know, I often discuss what it takes to create the right workplace culture.  A recent conversation with a manager at a client organization made me realize something that I (even though I instinctively know) have never fully articulated before – that the most powerful and positive workplace cultures are […]