Month: April 2018

Millennials, Xr’s, Boomers: Leadership & Succession Planning

I am excited to announce that the Vancouver Island Construction Association has invited me to participate in a special Open House on Wednesday May 16 at their offices in Victoria BC. Millennials, Xr’s, Boomers: Leadership & Succession Planning Here’s what you should be thinking about In a 2-hour open discussion format, I’ll be sharing insights […]

Want motivated employees? Don’t forget to thank their supporters

Today’s blog entry continues with our video series on what it takes to create motivated employees.  Two weeks ago I gave you a simple powerful strategy, yet one that is often forgotten – to say thank you.  Today’s tip is an extension of that idea.  Want motivated employees?  Say thank you to the employee’s support […]

What does it take to be recognized as a high-potential employee?

Last month, I told you all how excited I was to be one of the featured speakers at the Elevate Your Mind conference presented by the Chartered Professional Accountants (CPA) of Alberta in Edmonton at the Shaw Conference Centre on May 14, 2018.  This is an organization that I have partnered with for several years […]

It’s time for the next customer service revolution

Customer satisfaction and customer service has been on my mind lately, primarily because I have experienced two situations first-hand recently in which two banks just didn’t get it!  Last November, I had an unfortunate interaction with ScotiaBank, and just earlier this month I blogged about how an employee at the Royal Bank couldn’t grasp the […]