Merge's Blog

Monthly Archives: September 2019

Open-enrollment leadership training announced for Calgary and Edmonton!

open-enrollment leadership trainingI am often asked about “public” or open-enrollment leadership training programs that are available to anyone, not just the leaders in the client organizations I work with.  Which is why, for the 5th year in a row, I am thrilled to announce our partnership with the Chartered Professional Accountants of Alberta (CPA Alberta).  Over the next six months, I will be delivering twelve full-day leadership and workplace communication programs in Edmonton and Calgary.

And here is the best part! Open-enrollment leadership training means that  these programs are available to anyone from any organization … you DO NOT have to be a member of CPA Alberta to register.  If you work in a smaller organization that doesn’t have the budget to conduct an onsite leadership training program, this is your stellar cost-effective opportunity to invest in yourself and your leaders’ competency and skill development! These one-day sessions are very reasonably priced at $450 per day (and include a light breakfast and lunch!), a fraction of what it can cost through some commercial vendors. Plus, I’m facilitating them … how could they get any better? 🙂

Five open-enrollment leadership training programs to choose from next month

I have five programs coming up next month in October in both Calgary and Edmonton. Continue reading

Use Cunningham’s Law to get people involved and talking

When seeking to solve an issue or a problem, or charged with evaluating or implementing a new initiative, you’ve probably approached your employees and co-workers to elicit ideas and engage in discussion.  But often, it is difficult to get people involved in the dialogue.  Usually, it’s not because people don’t have anything useful to offer; more likely it’s because they have other priorities and the assumption is that “someone else will respond”.  But the ultimate outcome still is that you don’t get the participation levels that you’d like.

Cunningham's LawConsider a contrary approach

So consider a contrary approach.  It comes from an unusual source – Cunningham’s Law.  Rather than asking an open-ended question, seed your question with misinformation or an opposing viewpoint.

So instead of: How many staff members should we bring on shift for the Grand Opening? 

Ask: What do you think about having two people on shift at the Grand Opening? 

Because two people on shift for a Grand Opening is clearly not enough, your team members will be quick to speak up and contribute their input to the discussion. Continue reading

The art of dealing with criticism at work

Criticism stings.  Sure, it is sometimes couched as gentler “feedback”, or offered as “advice”, or even presented as a “pointer”.  Yet criticism it is.  And most of us don’t respond positively to criticism, especially at first.  Dealing with criticism is difficult and sometimes hard to swallow.  But if you want to grow as a valued professional and a respected leader, it is to your benefit to open-mindedly evaluate the criticism you hear, even if it hurts or it isn’t what you believe to be true.  But how exactly does one do that?

So glad you asked!  Because that is exactly what I cover in my latest column in The Globe and Mail which published this morning.  In it, I outline a simple two-dimensional tool that I utilize in my one-on-one mentoring work with leaders in my client organizations.  I call it the “Valid and important” model, and it’s very useful when dealing with criticism.

Evaluating what matters: A better way to deal with criticism at work

dealing with criticism

If you get the print version of The Globe, you’ll find this column on page B10. Continue reading

How to communicate sensitive messages

TimBreithauptSometimes you will have to make decisions that will not be liked by your staff; it’s one of the responsibilities of leadership.  While you can’t avoid making unpopular decisions, there are things that you can do to help your team understand and accept the new reality.  Which is why I am so pleased to welcome today’s guest blogger.

Tim Breithaupt is first and foremost my professional colleague and friend, but he is also the founder and president of Spectrum Training Solutions. As a leading expert in the area of sales development, Tim delivers real-world wisdom to foster a level of sales confidence that boosts sales results to exciting new levels.  Today he joins us on the blog with some specific advice on how to communicate sensitive messages.

Communication is fraught with challenges at the best of times. Ample research suggests that managers and leaders struggle with the task of communicating sensitive messages.  One such example: unexpected changes to job descriptions and responsibilities. By tweaking your delivery (or as I like to say, your bedside manner), you will experience a smoother flow to your message and elevate your communication confidence. To that end I share a proven four-step model that helps to mitigate stress and communicate with impact. Continue reading