ONCE UPON A TIME, there was a manager who worked in a credit card customer call centre. He thought he was a great leader, and often told his colleagues and staff that he came by his strong leadership skills naturally. But his staff would not have concurred. In fact, a few of his employees described him as the “worst manager I have worked for, ever!”
For the rest of this leadership fable, read the entire article in the May/June issue of CGA Magazine. Do you know any such managers who think they are great leaders?