As a leader, it’s important to actively seek out feedback about your department or organization from others. Whether it is customers, internal clients, or your employees, each of these stakeholders has important information to share with you about how you and your department are doing, and what you could be doing better. But … the challenge lies in getting these people to be forthcoming with their insights. Either they’re afraid of the negative repercussions of giving you this feedback, or they don’t see any value in offering their viewpoints. In the latest issue of CGA Magazine, I give you four deliberate and effective things that you can do to uncover this valuable information. Read the article – What the Buzz? Keeping your finger on the pulse of opinion.
And of course, I would love to hear what you are doing? Are you using any of these four strategies? Or are you doing something else that works? Do share.