In the past, I’ve offered you some specific ideas on how to capitalize on the wealth of experience that older, more experienced employees bring to the table. Here is another one to consider – ask them to teach and mentor others. Just like any other employee, your more experienced employees want to feel valued and recognized. And asking them to teach or mentor another employee is a great way to not only accomplish that, but also build up the overall capabilities of your department. Be specific when you ask — Edna, can I get you to spend some time with Rick and show him how to re-activate or re-issue old customer accounts.
For other ideas I’ve offered in the past, see:
So … how are you tapping into the knowledge and expertise of your older, more experienced employees? Please share.
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