Sometimes you will have to make decisions that will not be liked by your staff; it’s one of the responsibilities of leadership. While you can’t avoid making unpopular decisions, there are things that you can do to help your team understand and accept the new reality. Which is why I am so pleased to welcome today’s guest blogger.
Tim Breithaupt is first and foremost my professional colleague and friend, but he is also the founder and president of Spectrum Training Solutions. As a leading expert in the area of sales development, Tim delivers real-world wisdom to foster a level of sales confidence that boosts sales results to exciting new levels. Today he joins us on the blog with some specific advice on how to communicate sensitive messages.
Communication is fraught with challenges at the best of times. Ample research suggests that managers and leaders struggle with the task of communicating sensitive messages. One such example: unexpected changes to job descriptions and responsibilities. By tweaking your delivery (or as I like to say, your bedside manner), you will experience a smoother flow to your message and elevate your communication confidence. To that end I share a proven four-step model that helps to mitigate stress and communicate with impact. Continue reading