Blog

Category: Communication Tools

mental resilience

Mental resilience comes when you create a psychologically safe environment

Can you believe we’re up to Strategy #14 in our ongoing series on helping your people build their physical and mental resilience?  In previous tips in this series, I’ve talked about different aspects of resilience, and today I want to

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writing skills

People judge you based on your writing skills!

The quality of your business writing impacts what people think about your intelligence, competence and even integrity. Make sure that you are conveying the right impression.

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be more resilient

Want your staff to be more resilient? Show that you care

In my last instalment in our video tip series on what it takes to be more resilient at work, I talked about the importance of cultivating empathy in the workplace, and I gave you four specific ways to do so. 

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The Importance of Powerful Positive Phrasing

There are many different things which can get in the way of employees acting on a message. And if you’re struggling with trying to get your employees to act on a message, you’ve reached the right place. Today, I’ll be

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selling

Selling is everyone’s job. Yes, leaders too!

“I am not a salesperson!” said a client leader recently.  It was in response to my suggestion that he invest energy and effort into “selling” his recommended approach to his boss and peers.  His answer carried a hint of disdain,

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cultural context

Cultural context is critical in crafting your business messages

Olena Polissky and I met during an international trade and exporting program we both attended, offered by the Vancouver Board of Trade.  She is the managing director of Art One Translations, a full-service translation & localization service provider.  Given her

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