Category: Communication Tools

effective communication

For effective communication, play more tennis and less golf!

Effective communication must involve two components – delivery and receipt.  It isn’t good enough to deliver a message; unless the message is received as intended, the communication has failed.  Which is why there must be back and forth in communication. 

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compassion at work

Demonstrate compassion at work by giving your employees weekly support

It’s been a while since I last posted in our video series, so I’m back today with another video tip on what you can do, as a leader, to encourage more compassion at work.  This time, the strategy is to

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communicate with compassion

Communicate with compassion by paraphrasing at the 3rd or 4th level

Today’s blog post is another tip in our ongoing video series on how to lead and communicate with compassion.  In Strategy #3, I spoke about getting to know your people and in Strategy #8, I talked about being a mindful

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inclusive language

Using inclusive language is not difficult

Emily Nichols is my professional colleague.  She is also an engineer who loved working in factories, but she didn’t always love being “one of the guys”.  She reminds us that words become habits, language evolves, and we control them both.

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compassionate workplaces

In compassionate workplaces, leaders communicate frequently and with transparency

Today’s blog post is another strategy in our ongoing video tip series on creating compassionate workplaces.  And it is: to communicate clearly and with transparency. Communicate clearly and with transparency An essential feature of compassionate workplaces is frequent, clear and

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compassionate leadership

Mindful active listening is essential to compassionate leadership

In Strategy #5 in our ongoing video tip series on compassionate leadership, I talked about the importance of asking questions AND listening to the answers.  In today’s tip, I’d like to further explore the value of listening when it comes

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