Category: Communication Tools

compassionate leadership

Compassionate leadership means being available to your staff

Today’s post is Strategy #7 in our ongoing video tip series on demonstrating compassionate leadership.  The strategy is to make it easy for your employees to reach out to you. Make it easy for your employees to reach out to

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How to persuade and influence senior management

In a recent conversation with one of my one-on-one mentoring clients, we had a lively discussion about what it takes to persuade senior management.  This particular leader was frustrated with the challenges he was having in communicating with several of

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compassionate in the workplace

Thinking before you speak will make you more compassionate in the workplace

In today’s post, I am continuing in our video tip series on tools to be more compassionate in the workplace.  Back in Strategy #2 in this series, I talked about the importance of slowing down so that you can observe

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Is it a good idea to give negative feedback to your boss?

My latest column in The Globe and Mail posted online six weeks ago!  I’m a little late!  Yes, I know, we’re always so excited that we usually send you a notice right way.  But this time, it slipped past us! 

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empathetic workplaces

In empathetic workplaces, leaders ask questions, listen to the answers, and then go one step further

Today’s post is another strategy on how to create more compassionate and empathetic workplaces.  And the tip shouldn’t surprise you.  It is to ask more questions, and then to listen to the answers with interest and attentiveness. Ask more questions

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I versus We – both are powerful in different situations

In my leadership and communication programs, I often teach how to use “I” language to reduce defensiveness in others, particularly when trying to convey a message that may be perceived as negative.   “I” language is a very powerful communication tool

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