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I am hearing more and more from clients, particularly those that deal with consumers directly, that customers are increasingly rude and unkind, and sometimes downright nasty. As a leader, it’s critical to remember that you have a very important role
Today is strategy #17 in our series on specific actions leaders can take to build resiliency in their people and their teams. The tip is: create a shared vision and a sense of purpose. Create a shared vision and a
Alexandra Chisholm is a physical therapist, specializing in the care of complex burn survivors. She has a special interest and education in pain management, and is, in her words, passionate about the Science and Art of alleviating pain and suffering.
If you’ve been following our video series this year on strategies to build employee resiliency in your team or organization, then you know that many of the strategies I have shared have focused on emotional and mental resilience. But in
In my leadership development consultancy, I frequently work one-on-one with employees in a mentoring relationship. And one of the questions I am often asked, particularly by those fairly young in their careers, is how to get promotions. And the answer
One question I get asked a lot is “What is the difference between management and leadership?” Which is not surprising, given that my leadership development consultancy is called “Turning Managers Into Leaders.” If any of you have attended my live