Blog

Category: Leadership Tools

empathy

Empathy is no longer the most important workplace skill. It isn’t enough!

My latest column for The Globe and Mail went online last Friday.  Empathy is no longer the most important workplace skill. It isn’t enough got a lot more attention than I thought it would.  I started this column by writing:

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communicate with compassion

Communicate with compassion by paraphrasing at the 3rd or 4th level

Today’s blog post is another tip in our ongoing video series on how to lead and communicate with compassion.  In Strategy #3, I spoke about getting to know your people and in Strategy #8, I talked about being a mindful

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workplace expectations

Workplace expectations have changed, and so should how you lead

My latest column for The Globe and Mail published on Friday.  In this article – Workplace expectations have changed in six key ways and so should how you lead – I reflect on the six significant changes that have occurred

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compassionate workplace culture

Creating a compassionate workplace culture starts with showing vulnerability as a leader

Today’s post is Strategy #13 in our continuing video tip series on what it takes to create a compassionate workplace culture.  And it is: be willing to show vulnerability. Be willing to show vulnerability Hey listen, I get it!  Allowing

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compassionate leader

A compassionate leader models self-care and work-life balance

Today I’m back with another strategy on how to be a more compassionate leader.  Today’s tip is to encourage and be a role model for self-care and work-life balance. Encourage and model self-care and work-life balance If you want to

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how will i know they're working

How will I know if they’re working?

“If they’re not in the office, how will I know if they’re working or not?”  Surprisingly, I still often hear some version of this question from managers in organizations. It reminds me of the panopticon, a concept that was originally

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