Blog

Category: Problem Solving Tools

Worrying won’t help you solve problems or make decisions

A couple of years ago, I wrote a short series on decision-making here on the blog, and I was reminded of that recently when I read the following quote about worrying: “Worry is like a rocking chair: it gives you

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When leaders make mistakes …

#$&*&@# happens!  Well-laid plans don’t always turn out exactly the way you’d anticipated.  A sale that was one signature away from being finalized falls apart at the last minute.  One missed detail takes a project down the wrong path and

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It’s time for the next customer service revolution

Customer satisfaction and customer service has been on my mind lately, primarily because I have experienced two situations first-hand recently in which two banks just didn’t get it!  Last November, I had an unfortunate interaction with ScotiaBank, and just earlier

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Waiting for all the facts … and making decisions

“We need to wait until we have all the facts …” is something I hear many managers and supervisors say.  It’s often in response to an issue that needs to be dealt with or an unexpected problem that has occurred. 

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Don’t just seek advice, pay attention to what you hear

Last year, I wrote a short series of posts on specific techniques you can use as a leader to improve the quality of your decision-making.  This story about a Swedish warship from the early 1600’s emphasizes not only the importance

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When it comes to successfully solving problems in the workplace, molten rock might offer a clue!

As leaders, our days are often about solving problems, usually one after the other.  For that reason, this topic of solving problems comes up often on the blog.  In fact, my last post on this subject was exactly month ago

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