Blog

Category: Social media/technology

online engagement
April 5, 2021 | , ,

11 Ways to improve online engagement

Let’s face it, online engagement can be challenging.  And it’s not going to get easier any time soon!  Thirteen months into the coronavirus pandemic, vaccinations are under way, and there is hopeful talk of returning to offices and schools this

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May 18, 2017 | ,

Can the latest apology from United Airlines heal the rift?

On April 12, I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft. 

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April 19, 2017 | ,

Leadership lessons from the United Airlines debacle (or how not to destroy your brand overnight)

Last week I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft.  My

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April 12, 2017 | ,

Essential leadership lessons from the United Airlines public relations debacle

So you’d have to be under a rock or in a dark cave some place to have missed the firestorm that is United Airlines which ignited sometime this past Sunday night.  After all, it’s not every day that an airline

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January 9, 2017 | ,

A social media success story that leaders can learn from

I have long advocated that leaders need to stay abreast of evolving technology, and tuned to the impact of social media in today’s workplaces.  Something interesting happened last week that brought this message home to me, loud and clear, yet

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December 19, 2013 | ,

Solid relationships stand the test of time

Just in time for the holiday season, a feel-good video from Google about how miles and decades apart cannot weaken friendships and relationships. It’s 3-1/2 minutes long, but it’s worth it, I promise. I watched it several times and it

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