Blog

Category: Team-building Tools

One more reason to create a customer-focused culture

When it comes to customer service expertise and creating customer-focused cultures, my professional colleague and friend Jeff Mowatt didn’t just read the book – he wrote it!  He’s the author of the best-selling business books, Becoming a Service Icon in

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Polarized opinions? Use constructive controversy for problem-solving

Collaborative problem-solving is a great way to arrive at better solutions, so I always encourage team members to work on issues in small groups rather than individually.  In the past, I have offered up problem-solving tools on the blog (How

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What long-nosed bats can teach us about teamwork

I often blog about what the animal kingdom can teach us about teamwork – Canada geese, meerkats, crabs, ants and penguins have all come up in the past. So regular readers of the blog will not be surprised by today’s

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Commitment is more valuable than compliance

As a leader, you want commitment from your employees. Unfortunately, unless you are vigilant, what you may get is compliance. They both look and feel the same – objectives are met, clients are served, things get done – but that

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What Canada geese can teach us about teamwork

If you live in Canada or the United States, you’ve no doubt seen the annual migration of flocks of Canada geese as they make the long journey each fall from the north to warmer climes down south. Maybe you’ve noticed

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A problem solving tool – the early bird gets the worm but the second mouse gets the cheese

Recently, a conversation with a client reminded me of a blog post from several years ago in which I explained a team-building and problem solving tool I call How many hats? Not only is this exercise helpful in improving team

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