Delivering unpleasant information with compassion and credibility
Delivering bad news is not easy. Your objective is to soften the blow without sugar-coating the facts. And your two biggest obstacles will likely be separating your emotions from your message, and listening more than you talk. To make this process easier (and more effective) I’ve identified seven definitive things that you must keep in mind. You can read them in my latest article in the July/August issue of CGA Magazine.
By the way, what do you think? Have I missed anything? Please add your thoughts below.