Empathy is a workplace skill worth pursuing. People who are empathetic have higher-quality working relationships with their colleagues, their staff, their clients and their superiors. But because empathy relies on a lot of non-verbal cues, our current world of remote working can present several challenges.
My latest column in The Globe and Mail, published online on Monday, focuses on this very important topic. In it, I not only dig deeper to what separates empathy from sympathy, but I also outline four powerful ways to be more empathetic, even when we’re not seeing each face-to-face. Read How to display true empathy in the workplace.
If you’re a paid online subscriber to The Globe, here is a direct link to the column on their site: http://tgam.ca/3qtLFfm
I’d love to hear more about your experiences with being empathetic. Has the pandemic made people more, or less empathetic? Have you found it more difficult to show empathy because of the lack of visual and auditory cues that have come with remote working? Please share your perspectives by commenting below.