Merge's Blog

In compassionate workplaces, leaders communicate frequently and with transparency

Today’s blog post is another strategy in our ongoing video tip series on creating compassionate workplaces.  And it is: to communicate clearly and with transparency.

Communicate clearly and with transparency

An essential feature of compassionate workplaces is frequent, clear and transparent communication.  When you communicate regularly and honestly with your staff, and make it safe for them to do the same with you, you are building trust, and trust is vital to compassionate workplaces.

So communicate often.  Even if you don’t have anything new to offer.  Tell your people that you don’t have any new information, and then repeat what you told them the last time.  Frequency is important, even if it the same old stuff they heard from you last week.

Be transparent about company policies and decisions.  Remember, transparency is fundamental to building trust.  Become comfortable saying “I don’t know yet”, or “I can’t share yet”. The word “yet” lets your people know that you will share more information when it’s appropriate.

Make your employees feel comfortable about sharing their concerns and ideas.  Some leaders in my client organizations have actually gone as far as to put a recurring agenda item on their regular team meeting agendas where their staff can share their feedback and receive updates on company developments.  It’s a good idea, and definitely worth considering in your department.  Because it builds trust.

When your employees give you feedback, even if you are unable to take action to address their concerns, make sure they know that you’ve heard them.  Encourage your staff to provide input on organization policies and procedures.  You want to create a compassionate workplaces culture where your people feel empowered to share their ideas and suggestions.  Because it builds trust.

When you communicate regularly and with transparency, you build trust.  And trust is vital to compassionate workplaces.

Today’s video blog post was #10 in this series.  You can access previous tips in this video series below:


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