In the News

In The Globe and Mail: How to communicate unpopular decisions and changes

June 1, 2020

As a leader, how can you communicate unpopular decisions and changes that you know will not be liked or accepted, but while still maintaining trust and your credibility? In her  latest column in The Globe and Mail — How to communicate unpopular decisions and changes — Merge outlines the six things you must focus on as you craft and deliver your message