Merge’s latest in The Globe and Mail: There is an art to acknowledgement. Embracing it can see tremendous returns

Taking the time to recognize, appreciate and thank your people generates a tremendous return on something that usually takes only a few minutes.  But there is an art to acknowledgement. Done incorrectly, it can come across as disingenuous. Even worse, your good intentions may backfire. In her latest column in The Globe, Merge lays out the four necessary factors,