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Welcome to Merge's Monthly Mega Minute – a bite-sized, yet substantial and practical, nugget of information that you can use immediately to enhance your professional and personal success.

Don't forget to celebrate what is happening behind the scenes!

I admit it, I love watching television shows that have to do with cooking and food. Not because I'm very good at the former, but because I love the latter! Viewing these programs has given me an appreciation of the gargantuan behind-the-scenes effort taking place in the kitchen to produce the plate of food that eventually makes it to your table, not just looking fantastic, but also tasting delicious. Long before your meal arrives, there's cleaning, chopping, mise en place, cooking, seasoning, testing, tasting, and plating that happens behind the kitchen door. It's only after all these tasks have been completed that your server arrives and presents your meal with a flourish! But what if even one of these steps was missed or done incorrectly? Do you really want grit in your mushrooms because they weren't properly washed? Or potatoes that are unevenly cooked because they weren't cut uniformly? Or soup that is bland because someone forgot to add salt? Or meat that is overcooked because no one tested the temperature? I think you get where I'm going with this — if you don't get the preceding tasks done right, then the final culinary creation likely isn't going to be very good.

Which brings me to the workplace. No matter what industry or sector you work in, whether you're externally or internally-focused, your clients and customers likely see only the end result of your efforts — the goods or services that they have purchased or acquired. And when things go well, it's usually (and ironically) the final product that gets all the glory. Yet, if you think about it, most of the important work undoubtedly happened behind the scenes. It was all the preceding tasks that were flawlessly executed that led to the ultimate spectacular outcome. But the glory tends to go to the final result. Which means that it's your job as a leader to balance out this inequity. Leaders need to make sure that the out-of-sight background effort is celebrated and applauded just as much as the flash and sizzle at the front of the house.

Do you get caught up in praising and complimenting the final result, or do you make it a point to celebrate the people who did the important work behind the scenes? Would love to hear your thoughts on this topic. Please add your comment online at my blog at:

How to break bad news to a client

In the world of business, things don't always go according to plan. Shipments can get delayed, production lines may break down, and unforeseen events might prevent people from getting the job done. My latest column for — How to Break Bad News to a Client — lays out seven steps to tell your customers the unfortunate truth when things just don't go your way, but without jeopardizing your reputation and credibility.

Turning Managers into Leaders

That Merge designs custom leadership training delivered as a Series over a period of time?

Smart people know that the most effective training is a process, not an event. If you want leadership training that really "sticks" then let Merge help you develop a series of graduated learning programs to be delivered over a period of several months. The final design could involve face-to-face training, or online/distance-learning modules; it could contain audio or video components; it could incorporate the use of social media or "virtual study groups"; it could even include peer support or one-on-one mentoring. Whatever it is, it will build in learner accountability, guaranteed! It will be uniquely "you", and Merge will expertly craft and deliver what you need to turn your managers into leaders and your people power into results. We invite you to contact us to set up a time for a no-obligation conversation with Merge about your specific needs and challenges. Once we get the dialogue going, Merge can offer you more insights and advice on how to proceed.

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