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Welcome to Merge's Monthly Mega Minute — a bite-sized, yet substantial and practical, nugget of information that you can use immediately to enhance your professional and personal success.

Use the Diderot Effect as a way to inspire and re-ignite your team

What is the Diderot Effect? Simply put, a social phenomenon in which, when a consumer obtains a new possession, it creates a spiral of consumption that leads to the acquisition of even more possessions. These examples may sound familiar. You buy a new piece of clothing, and immediately you start looking for new shoes, a new belt, or other accessories. Or when you replace the carpet in your living room, suddenly the window coverings seem dated and tired, so you need to replace those as well. Or you finally purchase a new car. But now you need premium gasoline, and new floor mats (the ones from the old vehicle will no longer do), and other assorted car-related paraphernalia. This is the Diderot Effect.

The effect was first described in an essay "Regrets on Parting With My Old Dressing Gown" written by the French philosopher Denis Diderot in 1769. In it, he describes how he received a gift of a beautiful scarlet dressing gown which while he was initially pleased with, led to unexpected results, eventually putting him into debt. Once he had a fashionable new dressing gown, the rest of his possessions seemed cheap, so he started making purchases to live up to the new level of elegance and style. He replaced his old straw chair, for example, with an armchair covered in Moroccan leather; his old desk was replaced with an expensive new writing table; his formerly beloved prints were replaced with more costly prints, and so on. He writes in his essay" "I was absolute master of my old dressing gown but I have become a slave to my new one."

As you might gather, the Diderot Effect is usually cited as a bad thing, often in the context of excessive consumerism. But there is a variation of the Diderot Effect that applies to the workplace that is actually beneficial. It has to do with how peer pressure can be used to raise standards. Let me explain.

Let's say you bring a bright young employee on to your team. She has new ideas and is likely tech-savvy. As a result, she offers up advice and makes some positive changes in department processes. Or one of your existing employees attends a three-day training course. He is so excited with what he learned that he comes back to the department with specific suggestions on how to do things more efficiently and effectively. In both situations, the Diderot effect suggests that these two new "purchases" would lead to even more purchases. In other words, it would force the rest of the team to raise their standards, to "up their game" so to speak. That is a good thing. In this scenario, the Diderot Effect is actually a great way to inspire and re-ignite a team that is beginning to stagnate and falter. The reality is that as long as things don't change, the status quo continues to be acceptable. But when we drive change, it raises the bar and in fact elevates the overall standard.

Well, what are your thoughts? The Diderot Effect in the workplace – burden or boon? Please comment directly on our blog at

It's time for the next customer service revolution

The focus in customer service has always been to fix an issue identified by the buyer. But in 2018, it is time to finally change that paradigm! Merge's latest column in The Globe and Mail challenges you to envision three progressive possibilities to maximize your competitive advantage. Read Artificial intelligence is the next revolution in customer service.

Merge's video blog series continues with more ideas on how to motivate employees

Merge posted two new episodes in this series.

Merge is headlining two upcoming special events

This month, Merge has been invited to participate in two special events.

On May 14, she will be one of the featured speakers at the Elevate Your Mind conference in Edmonton at the Shaw Conference Centre. Her keynote Are you a HiPo? will offer three specific strategies to get recognized as a high-potential employees in your organization.

And on May 16, she will be hosting a special 2-hour discussion for the Vancouver Island Construction Association, sharing insights and best practices on millennial leadership, succession planning, knowledge transfer, and several related subjects. BC's construction sector is facing a skilled labour shortage, compounded by the fact that young employees often don't stick around long enough to develop any breadth of knowledge and experience. Learn more here.

Turning Managers into Leaders

That Merge has special "toolkits" designed to fit your specific leadership challenges?

No matter whether you're new to your leadership role, or dealing with ongoing employee problems; whether you're trying to manage poor communication or focusing on achieving higher performance; Merge likely has a solution for you. Her special "toolkits" offer step-by-step, how-to specifics to deal with just about any responsibility or situation you face on any given day on the job. Each one of these collections contains practical, concrete and realistic advice, available when you need it, with step-by-step details and relevant examples so that you can make the necessary changes right away. Visit our Toolkit section in our Leadership Store to learn more.

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