Workplace negativity continues to be an issue in many organizations; not a week goes by that a manager or supervisor doesn’t ask me for some ideas to combat the negativity toxin. In the past, I’ve offered you a couple of ideas – feeding the grapevine and being inclusive when you communicate. Here’s another. Let people talk. Create forums for people to express their opinions about workplace policies and procedures. Provide timely responses to questions and concerns. When you let people discuss issues with each other you’ll find that you’ll nip small irritants in the bud, and negativity will decrease. For this to work though, when they talk, you have to listen. Remember, sometimes people just want a sounding board, they want a place to be respectfully listened to. Be visible, proactively schedule group discussions sessions or town hall meetings, and again provide responses to questions and concerns.
So what do you think? Does this work, or is there a danger that it will turn into a “b*tch” session?