There will be occasions when you will need to have difficult conversations with your employees and co-workers. And when conversations get heated, challenging circumstances can get worse. At times such as these, knowing how to de-escalate a situation so that you can redirect it towards a successful resolution is a skill that will stand you in good stead.
In the latest issue of CGA Magazine, I offer five techniques to respond with composure and equanimity when co-workers and employees get angry. Read the entire article here: When Co-Workers Get Angry.
And be sure to come back to share your experiences and offer your suggestions by clicking on the Comment link below.