Responding with composure when others get angry

There will be occasions when you will need to have difficult conversations with your employees and co-workers. And when conversations get heated, challenging circumstances can get worse. At times such as these, knowing how to de-escalate a situation so that you can redirect it towards a successful resolution is a skill that will stand you in good stead.

In the latest issue of CGA Magazine, I offer five techniques to respond with composure and equanimity when co-workers and employees get angry.  Read the entire article here: When Co-Workers Get Angry.

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