Blog

Category: Air Canada

October 15, 2013 | Leadership Tools

Air Canada’s public relations blunder – what can leaders learn?

Air Canada’s public relations gaffe about a lost dog says more about its corporate culture than it does about its procedures. Leadership expert Merge Gupta-Sunderji explains.

January 7, 2010 | Leadership Tools

Good leaders respond to customer feedback

Air Canada has recently made some positive moves to reconnect with its disillusioned customers. Leadership expert Merge Gupta-Sunderji comments on their actions.

October 5, 2009 | Communication Tools

Good leaders listen to customers and employees

Air Canada’s new CEO Calin Rovinescu seems to be interested in what his customers and employees have to say. Positive approach, particularly after previous two CEOs.

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Merge Gupta-Sunderji, CSP, Leadership Expert

Merge’s leadership development consultancy has one singular focus – to turn managers into leaders; to help great people become exceptional leaders so that they can turn their people power into real and tangible results. Through her speaking, training, consulting, mentoring and facilitation services, Merge helps leaders in organizations create high-performing workplaces.

Category: Air Canada

Air Canada’s public relations blunder – what can leaders learn?

Good leaders respond to customer feedback

Good leaders listen to customers and employees

Join Merge

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