Category: Air Canada

Air Canada’s public relations blunder – what can leaders learn?

Air Canada’s public relations gaffe about a lost dog says more about its corporate culture than it does about its procedures. Leadership expert Merge Gupta-Sunderji explains.

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Good leaders respond to customer feedback

Air Canada has recently made some positive moves to reconnect with its disillusioned customers. Leadership expert Merge Gupta-Sunderji comments on their actions.

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Good leaders listen to customers and employees

Air Canada’s new CEO Calin Rovinescu seems to be interested in what his customers and employees have to say. Positive approach, particularly after previous two CEOs.

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