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I am thrilled to be one of the featured speakers discussing “Coping with disruption” at the Chartered Professional Accountants of Alberta Elevate Your Mind Professional Development Conference being held in Calgary AB this June 7. And just as excited to
Just this past April, in my regular column in The Globe and Mail, I put forward the premise that artificial intelligence is the next frontier in the evolution of customer service. But of course it isn’t just customer service that
Happy new year everyone! I hope your 2018 is already off to a fantastic start, both on the personal and well as professional fronts. I’m excited to be kicking off a new year on the blog, looking forward to another