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Category: business vs system

Are you easy to work with? – a lesson in client responsiveness

Back in 2009, I blogged about how lack of client responsiveness led to a difficult experience trying to make an online purchase from the U.S. arm of the mega-company Costco.  Essentially, the company (at least back then, hopefully not now)

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Who’s leading your organization? You or your “system”?

Are you LEADING your business, or are you being LED by your systems? Are you overcoming roadblocks in your business processes, or are you sabotaging your organization’s success?

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