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I often talk about how it’s important to change your perspective, both as a leader, and as an employee. As leaders, we need to think about not just how we look at our operations, but how our clients (internal and
Back in 2009, I blogged about how lack of client responsiveness led to a difficult experience trying to make an online purchase from the U.S. arm of the mega-company Costco. Essentially, the company (at least back then, hopefully not now)
Are you LEADING your business, or are you being LED by your systems? Are you overcoming roadblocks in your business processes, or are you sabotaging your organization’s success?