Back in March, I did a series of blog posts on appropriate email etiquette, and the things people do (or don’t do) with email that negatively affects their credibility and effectiveness. I even did one post on When email is not the best choice …. Well, prompted by a conversation I had with a client last week, I have one more “don’t” to add to the list. Don’t respond to questions in a group email that are not directly within your scope of responsibility, at least not right away.
This “don’t” applies to emails you receive in which you are one of several addressees. I’m not talking about the single informational email that is sent out to a large group distribution, but rather an action-oriented email in which a few people have action items or questions that are under their area of responsibility. Continue reading