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Just this past April, in my regular column in The Globe and Mail, I put forward the premise that artificial intelligence is the next frontier in the evolution of customer service. But of course it isn’t just customer service that
There are two ways to get ahead in the world of work. One, strike out on your own as an entrepreneur and create your own million dollar company. Or two, successively rise through the ranks in an established organization. Both
Your personal brand is how others see you. If you want to grow your business, obtain a better job, get noticed by your peers, take your career to the next level, or meet high-quality professional colleagues, the impression others have
Bean-counters, number-crunchers, pencil-pushers — merely three of the common monikers often used to describe those in the accounting profession — and none of them complimentary. These labels are frequently used to disparage and belittle those who take seriously the responsibility
I have such exciting news to share today! I am delighted and honored to announce that I will be one of the regular Opinion columnists for the brand-new website Canadian Accountant that was just launched this week. Canadian Accountant is