Just this past April, in my regular column in The Globe and Mail, I put forward the premise that artificial intelligence is the next frontier in the evolution of customer service. But of course it isn’t just customer service that is being impacted by artificial intelligence (AI); just about every profession and business process is affected. Which led to the subject of my latest column for Canadian Accountant – How to prosper in the age of accounting robots.
Professionals should embrace (rather than fear) artificial intelligence
Given the significant proliferation of artificial intelligence into the world of accounting, the question being asked by many accountants is whether the accounting profession itself is being threatened. Could accountants be replaced by automation, just like the switchboard operator, the film projectionist and the elevator operator? And if so, what can accountants do to not only protect their careers, but prosper in the age of the accounting robots? Continue reading