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Tag Archives: CGA Canada

Leadership in action – how one organization managed a difficult situation

Approximately three weeks ago, I delivered a live webcast for CGA Canada, a national association for accounting professionals.  An unprecedented 3,550 people worldwide registered for this conference (it must have had something to do with the topic – Dealing With Difficult Personalities :)) and in the weeks leading up to the event, staff at CGA Canada took steps to ensure that their technology could handle this high volume of participants.  They checked that the virtual room was big enough, that the bandwidth was sufficient, that there were backups in case of power failures and telephone line breakdowns.  Unfortunately, there was one thing that didn’t come to mind, and as Murphy’s Law is known to operate, it was the one thing that threw a monkey wrench in the works!  They didn’t check the size of the door!  They had a large enough room to handle over 3,500 participants, but only one regular sized portal.  And in the 5 minutes before the webcast was supposed to start, thousands of people tried to walk through that door at one time!  They all got stuck, no one could move forward or backward, and the whole system ground to a slow halt. Continue reading