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Category: clear communication

effective communication

For effective communication, play more tennis and less golf!

Effective communication must involve two components – delivery and receipt.  It isn’t good enough to deliver a message; unless the message is received as intended, the communication has failed.  Which is why there must be back and forth in communication. 

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compassionate workplaces

In compassionate workplaces, leaders communicate frequently and with transparency

Today’s blog post is another strategy in our ongoing video tip series on creating compassionate workplaces.  And it is: to communicate clearly and with transparency. Communicate clearly and with transparency An essential feature of compassionate workplaces is frequent, clear and

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mixed message

Don’t inadvertently send a mixed message!

Back in October 2015, I wrote one of my regular columns for Profit Magazine on the five-step method for crystal-clear communication.  It focused on how to give directions to employees in a way that they understood and acted – the

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The Importance of Powerful Positive Phrasing

There are many different things which can get in the way of employees acting on a message. And if you’re struggling with trying to get your employees to act on a message, you’ve reached the right place. Today, I’ll be

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cultural context

Cultural context is critical in crafting your business messages

Olena Polissky and I met during an international trade and exporting program we both attended, offered by the Vancouver Board of Trade.  She is the managing director of Art One Translations, a full-service translation & localization service provider.  Given her

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Are you getting mixed messages from your boss?

Mixed or conflicting messages in the workplace are not as unusual as you might think – and often, your immediate supervisor is the guilty party.  To be clear, bosses don’t (usually) send you conflicting messages intentionally – it’s typically because

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