Blog

Category: clear communication

Are you getting mixed messages from your boss?

Mixed or conflicting messages in the workplace are not as unusual as you might think – and often, your immediate supervisor is the guilty party.  To be clear, bosses don’t (usually) send you conflicting messages intentionally – it’s typically because

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The Importance of Powerful Positive Phrasing

There are many different things which can get in the way of employees acting on a message. And if you’re struggling with trying to get your employees to act on a message, you’ve reached the right place. Today, I’ll be

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Business global communication and the importance of “small talk”

My professional colleague, friend and global communication expert, Tina Varughese last gave us a guest post earlier this summer offering cross-cultural communication tips for women.  So I’m thrilled that I persuaded her to make a repeat appearance on the blog

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Cross-cultural communication tips for women

Tina Varughese is not only an expert on workplace diversity and cross-cultural communication, she’s also my professional colleague and my friend. I am also thrilled that I will be sharing the platform with her later this year at the Customer

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To make the sale, show value to your buyer

What does it take to make the sale?  I’ve always believed that if you want people to buy — buy your product, or your service, or even you — then you need to show them, clearly, in brilliant technicolour, the

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When you set people up to fail, the pain lasts longer than you might think

Last month I got pulled over by local law enforcement and was issued a $310 ticket and a summons to appear in court.  The ticket was legitimate; after all I was (unbeknownst to me) driving around town with an expired

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