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Category: clear communication

Are you (inadvertently) taking actions that set people up to fail?

So I got pulled by a police officer the other day; and got a first-hand experience of what it takes to set people up to fail.  Turns out my vehicle registration had expired on April 30, and apparently I have

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Become more persuasive by applying the action story-telling technique

I often write in the blog about what it takes to become more persuasive in the workplace (including this column I wrote last year for Profit Magazine).  A few weeks ago, one of my professional colleagues offered me a perspective

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When email is not the best choice …

For the last few weeks, off-and-on, I’ve been blogging about the things people do when they send email that negatively impacts both their credibility and effectiveness.  My last post was on how it’s critical to offer your phone number as

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Even with email, make it easy for people to phone you

Since we’ve been talking about email effectiveness here on the blog for the last little while (getting the subject line right, not sending FYI emails, and the importance of grammar and spell check), here’s one more.  Make it easy for

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Poorly written emails will sabotage your success

Earlier this month, I penned a couple of posts about things people do that sabotage the effectiveness of their emails – specifically, not getting your subject line right, and sending email that is “Just FYI”.  Given some of the interest

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Don’t send email that is “Just FYI”!

Last week I blogged about how you need to get your email subject line right if you want to be taken seriously. Today I thought I’d cover another email blunder people make that just completely destroys their credibility. Don’t send

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