Category: communication skills

Resolving workplace issues – one thing you’ve GOT to do

Leadership expert Merge Gupta-Sunderji gives you the ONE thing you absolutely HAVE to do if you hope to resolve a workplace issue with an employee or co-worker. No surprises here!

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Difficult conversations – how to make your message stick

Leadership expert Merge Gupta-Sunderji talks about the importance of follow-through when it comes to discussing difficult subjects with employees and co-workers.

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Communicating with empathy and understanding works!

My recent interaction with the Royal Bank gave a textbook-perfect illustration of how to de-escalate a difficult situation by communicating with empathy and understanding.

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The case for reducing jargon in the workplace

You would never speak to business colleagues in a language they didn’t understand, but without realizing it, you might fall into jargon-laden conversations with your customers and co-workers.

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The Ten Most Difficult Conversations to Have With Your Employees (or Co-workers)

Managers and supervisors often have to have difficult conversations. Here are the 10 most common subjects, based on research from Merge Gupta-Sunderji’s leadership development practice.

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$1 online webinar – Dealing with Difficult Personalities

Practically free! $1 live online webinar – Dealing with Difficult Personalities on October 6, 2009. Must register by September 28.

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