Blog

Category: communication with employees

"any" versus "some"

“Any” versus “Some”; one is better than the other

Your choice of words matters.  Take, for example, “any” versus “some”.  The two words have different polarities. “Any” is negatively polarized: it ordinarily occurs in declarative sentences that are negatively framed and usually inappropriate in those that are positively framed. 

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The Importance of Powerful Positive Phrasing

There are many different things which can get in the way of employees acting on a message. And if you’re struggling with trying to get your employees to act on a message, you’ve reached the right place. Today, I’ll be

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When it comes to managing the rumour mill, partial information is better than no information

The ancient philosopher Aristotle said Horror vacui, or “Nature abhors a vacuum.” His point was that if a vacuum exists in the physical world, it is only momentary, as it immediately fills with the material surrounding it, without any regard

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Active listening is a critical leadership skill

As regular readers of our blog know, active listening is an essential skill in leadership.  And like most aspects of leadership, it’s a learned skill.  Which is why I’m so pleased that Jackie Edwards is guesting on the blog today

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Can the latest apology from United Airlines heal the rift?

On April 12, I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft. 

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Leadership lessons from the United Airlines debacle (or how not to destroy your brand overnight)

Last week I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft.  My

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