Merge's Blog

Tag Archives: confident communication

2 keys to 21st century business success: relationships and trust

PaulineFlemingPauline Fleming is the Chief Inspiration Officer at Leaders Who Care, as well as my professional colleague, and I am delighted that she agreed to guest on our blog today.

One of the biggest struggles leaders often face is with confidence. Confidence with and from others in particular. People only follow the lead, believe in or buy from those they trust and have a solid relationship with.

We live in an age where money isn’t the only essential currency anymore. Relationships and trust are as important as the money your business works for. They’re more important than anything that you can track on a spreadsheet. Without the people asset, all the other assets don’t matter.

How do you earn and save when it comes to relationships? Continue reading

Real leaders don’t fret and fuss about EVERYTHING

If you’re a worrier, then you’re not being as exceptional a leader as you can be. The truth is that very little of what we fret and fuss about ever happens, so worrying about EVERYTHING only creates more instability and angst within your team than there needs to be. I’m not saying you shouldn’t worry at all; I’m just saying that you don’t have to share EVERY concern with EVERYBODY on your team. Worst case scenario, if you persist, others will see you as lacking in confidence or god forbid, setting up to make excuses for future possible failures. Your team members want a leader who calms their uncertainties and doubts, not a leader that amplifies them.

So … do you agree? Or am I being too tough? Jump in with your thoughts.

Speaking decisively and confidently improves your credibility?

car-accidentIn a classic 1978 social psychology experiment, researcher Bonnie Erickson and her colleagues had potential jurors listen to a witness give testimony about an auto accident.  Some jurors heard the witness respond in a “powerful” forthright and direct style.  Others listened to the witness provide exactly the same information, but hesitate and hedge in a “powerless” style, using frequent intensifiers, hesitation forms and questioning intonations.  Turned out that what the witnesses said was actually less important than how they said it; the confident straightforward witnesses were rated as significantly more credible and competent than the unsure indirect ones.

Huh, so people are perceived as more credible when they make eye contact and speak with confidence, no matter what they have to say?  That’s a surprise, isn’t it? 😀  But is there a lesson in there for all of us?

When you speak decisively and confidently, you are perceived to be more expert, intelligent and knowledgeable.  Is this information worth considering if you have a difficult message to convey to others?  Or is it too close to “faking” it?  What do you think?

Persuasive Communication – Live audio event on September 16

When you speak, do people stop and listen? Do they nod their heads in agreement, and then roll up their sleeves to help you accomplish goals and get things done? Can you influence others to come around to your point of view, particularly when their minds are already made up? If you answered yes to these three questions, then congratulations, you’ve accomplished something that most people struggle with!  But … if your contributions in the workplace aren’t getting the attention they deserve and you find that others don’t often come around to your point of view, then you ABSOLUTELY MUST join me at my next live audio event on September 16.  In one fast-paced content-rich hour I’ll give you proven methods and specific language tools to build rapport and bring others on board.  These aren’t academic theories, these are practical useful techniques that you can put to work right away.

Click here to register now.

In one power-packed hour, right from the comfort of your office, I’ll give you specific, practical, and useful tools to improve your track record in getting your ideas recognized, accepted and implemented! You’ll learn:

  • The triple threat of persuasiveness – the three characteristics that individually are potent, but combined are compellingly influential
  • Convincing and persuasive language that you can use to get a job, sell your ideas and bring others over to your point of view
  • Pre-suppositions – what they are, and how they work in bringing others on board
  • The FAB model – a simple (yet sturdy) persuasion technique from the world of advertising
  • The power of the hot button in “making the sale”

Join me on September 16, 2010 at 11 AM MDT. Early bird pricing in effect ONLY until this Thursday September 9!

Click here to register, or for more information.

What is so difficult about convincing others of your point of view?

When you put forward an idea or an opinion in the workplace, do people pay attention?  Do you find yourself increasingly frustrated because you can’t bring others over to your position or opinion?  The ability to convince and persuade others is a critical skill that can close a sale, obtain the resources you need, garner support for a new initiative, and even get you a job.  Yet so many people find that their inputs to a discussion don’t get the consideration they deserve.

What obstacles do YOU face when it comes to persuading others over to your viewpoint?  Is it because you don’t state your case compellingly enough?  Or do you struggle with finding the right words to make your point? Share your toughest problems at www.AskMerge.com, and I’ll do my best to answer as many as I can in my live Audio Conference coming up on September 16.

Why is persuading others over to your point of view so difficult?

When you speak, do people stop and listen? Do they nod their heads in agreement, and then roll up their sleeves to help you accomplish goals and get things done? Can you influence others to come around to your point of view, particularly when their minds are already made up? If you answered yes, then you are one of a chosen few!  Congratulations! And please, share some of your secrets with us by clicking on the Add a Comment link below.

But, what about everyone else?  Do you find that your contributions in the workplace aren’t getting the attention they deserve and that others don’t often come around to your point of view?  If that’s you, I’m interested in knowing what is your biggest challenge when it comes to getting your ideas recognized, accepted and implemented in the workplace. Ask your tough questions at www.AskMerge.com, and I’ll do my best to answer as many as I can in my live Audio Conference coming up on September 16.

What’s stopping you from communicating with confidence and clarity?

Have you ever found yourself in the situation where you know EXACTLY what you want to say …. except that it’s ten minutes too late?!

If so, you’re not alone.  But what other challenges do you face when it comes to communicating in the workplace?  Do you lack confidence to speak up when you should, or is it that you simply can’t get the words together to get your message across with clarity?  The bottom-line truth is that your communication skills can significantly add to … or detract from …  your credibility with your staff, peers and managers.  What is your single most difficult challenge in this area?  Ask your tough questions at www.AskMerge.com, and I’ll do my best to answer as many as I can in my live Audio Conference coming up on February 10.

How to communicate with confidence, clarity and credibility

As a manager, supervisor or team leader, what is your single most difficult challenge when it comes to communicating with confidence, clarity and credibility?  Ask your tough questions at www.AskMerge.com, and Merge will do her best to answer as many as she can in her live Audio Conference coming up on February 10.