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Category: corporate image

May 18, 2017 | ,

Can the latest apology from United Airlines heal the rift?

On April 12, I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft. 

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April 19, 2017 | ,

Leadership lessons from the United Airlines debacle (or how not to destroy your brand overnight)

Last week I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft.  My

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April 12, 2017 | ,

Essential leadership lessons from the United Airlines public relations debacle

So you’d have to be under a rock or in a dark cave some place to have missed the firestorm that is United Airlines which ignited sometime this past Sunday night.  After all, it’s not every day that an airline

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October 15, 2013 |

Air Canada’s public relations blunder – what can leaders learn?

Air Canada’s public relations gaffe about a lost dog says more about its corporate culture than it does about its procedures. Leadership expert Merge Gupta-Sunderji explains.

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