Back in 2009, I blogged about how lack of client responsiveness led to a difficult experience trying to make an online purchase from the U.S. arm of the mega-company Costco. Essentially, the company (at least back then, hopefully not now) was driven by its systems rather than the needs of its customers. I was once again reminded of that situation with two recent experiences which gave rise to the topic of today’s blog … which is a question – Are you easy to work with? And I don’t necessarily mean just as an individual, but also as a department, a division, or even a company? As a leader, you have an area and scope of responsibility and my question relates to that as well – do your clients, customers, co-workers find you easy to work with?
Here are the two experiences that got me thinking about this question. The first happened to a professional colleague who wanted to hire a service provider, but had to jump through hoops to even talk to this person. Continue reading