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In my leadership and communication programs, I often teach how to use “I” language to reduce defensiveness in others, particularly when trying to convey a message that may be perceived as negative. “I” language is a very powerful communication tool
Back in October 2015, I wrote one of my regular columns for Profit Magazine on the five-step method for crystal-clear communication. It focused on how to give directions to employees in a way that they understood and acted – the
There are many different things which can get in the way of employees acting on a message. And if you’re struggling with trying to get your employees to act on a message, you’ve reached the right place. Today, I’ll be
Your choice of words matters. Take, for example, “any” versus “some”. The two words have different polarities. “Any” is negatively polarized: it ordinarily occurs in declarative sentences that are negatively framed and usually inappropriate in those that are positively framed.
In times of crisis, leadership is tested. And how you behave in difficult circumstances is what will ultimately define you as a leader. The COVID-19 pandemic is a living case study of how to lead (or not) in the face
I’ve written in the past about how it’s important to modify your approach when you’re communicating upward, including in this column – How to persuade and influence senior management – that I wrote for CFM&D Magazine. I was reminded of