Blog

Category: credible communication

Self-awareness: realizing that your inadvertent actions can send a wrong message

Self-confidence is a critical component of emotional intelligence, and leaders need to always have the self-awareness to walk a fine line between confidence and arrogance.  But there are many other aspects to self-awareness as well, and a very important one

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When you set people up to fail, the pain lasts longer than you might think

Last month I got pulled over by local law enforcement and was issued a $310 ticket and a summons to appear in court.  The ticket was legitimate; after all I was (unbeknownst to me) driving around town with an expired

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If you discourage honest and open communication, you may get a Potemkin village!

As leaders, it is critical that we foster an environment that encourages and supports honest and open communication between team members.  And creating the right workplace atmosphere that encourages these types of behaviours starts with us.  I’ve blogged previously about

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Are you (inadvertently) taking actions that set people up to fail?

So I got pulled by a police officer the other day; and got a first-hand experience of what it takes to set people up to fail.  Turns out my vehicle registration had expired on April 30, and apparently I have

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I versus We – both are powerful in different situations

In my leadership and communication programs, I often teach how to use “I” language to reduce defensiveness in others, particularly when trying to convey a message that may be perceived as negative.   “I” language is a very powerful communication tool

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Become more persuasive by applying the action story-telling technique

I often write in the blog about what it takes to become more persuasive in the workplace (including this column I wrote last year for Profit Magazine).  A few weeks ago, one of my professional colleagues offered me a perspective

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