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Category: credible communication

Don’t inadvertently send mixed messages!

Last fall, my column for Profit Magazine on the five-step method for crystal-clear communication focused on how to give directions to employees in a way that they understood and acted – the first time. In today’s post, I decided to

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Taking PowerPoint presentations from hell to heaven!

Regular readers of this blog will recall that I’ve said this before – people judge you based on your writing skills. Turns out they judge you based on your PowerPoint presentations as well! If you’ve ever sat through the PowerPoint

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What does it take to become more persuasive?

Okay, I’m super pumped! Today marks my first column for ProfitGuide.com, the online version of Profit Magazine, a Canadian business magazine aimed at entrepreneurs, focusing on how to find opportunity and seize it, management practices, case studies and access to

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One phrase that can sabotage your credibility

I’ve blogged previously about how we sometimes use phrases that cause us to be viewed by others as tentative, unsure, and hesitant, and thus inadvertently minimize our power, credibility and impact. See Phrases that diminish your power of persuasion. I

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Use this phrase for more effective communication

Two irrefutable truths about effective communication: Effective communication involves both speaking and listening, preferably equably between two parties. When it’s your turn to speak, it’s also your responsibility to ensure that the message is heard and received by the other

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How to persuade and influence senior management

As your skills as an exceptional leader and communicator grow, your level of interaction with your organization’s senior management will increase as well.  You’ll find yourself in situations where your ability to persuade and influence others will stand you in

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