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Category: customer service

January 12, 2012 |

Customer satisfaction depends on past experiences

A snorkeling trip to the Great Barrier reef sets the standard for snorkeling experiences everywhere … and offers a valuable lesson in how customers can (or cannot) be satisfied. Leadership expert Merge Gupta-Sunderji explains.

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October 6, 2011 |

Why it’s so important to return phone calls

How you communicate with potential vendors says a lot about you and your organization’s philosophies and values when it comes to customer service and client focus. Workplace communication expert Merge Gupta-Sunderji explains.

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July 19, 2010 |

How important are YOUR clients and employees?

Do you invest in building rapport and listening to your customers and staff? Why are YOU in the job you’re in. A true story about how one doctor lost sight of what really matters …

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May 31, 2010 |

Leadership in customer service – going beyond the ordinary

A small yet powerful example of how one person went beyond the basics. What are you doing to create a Wow! culture in your workplace?

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September 29, 2009 |

Who’s leading your organization? You or your “system”?

Are you LEADING your business, or are you being LED by your systems? Are you overcoming roadblocks in your business processes, or are you sabotaging your organization’s success?

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