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Category: differences between management and leadership

exceptional leadership

When it comes to exceptional leadership, the HOW matters more than the WHAT

A recent call from a regular reader illustrates once again the leadership importance of focusing on the HOW rather than the WHAT. If you don’t, you risk demoralizing your employees!

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How you admit your mistakes matters

Last month, Morey Stettner from Investor’s Business Daily reached out to me as an expert source for a story he was writing for their “Leaders and Success” page.  He was interested in the best way for leaders to admit their

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When leaders make mistakes …

#$&*&@# happens!  Well-laid plans don’t always turn out exactly the way you’d anticipated.  A sale that was one signature away from being finalized falls apart at the last minute.  One missed detail takes a project down the wrong path and

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The struggle to be a leader vs a manager (and how it’s easy to slide backwards)

I’ve blogged previously about the differences between management and leadership, most notably the Amazon situation I wrote about a couple of years ago, not just on the blog, but also in a piece for The Globe and Mail.  The reality

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What vs how – Amazon’s leadership lost their balance

Last month, The Globe & Mail asked me to write a piece for their Weekend Commentary & Analysis section about Amazon’s controversial and (some say) “toxic” corporate culture. I blogged about the article soon after it was published in What

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What vs how – Amazon lost sight of the difference

Amazon’s leadership forgot that ‘how’ is as important as ‘what’ The Globe & Mail asked me to write a piece for their Weekend Commentary & Analysis section, a regular feature in the weekend paper where subject matter experts are asked

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