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Category: difficult conversations

The right way to communicate unpopular decisions to your staff

Sometimes you will have to make unpopular decisions, choices (or decrees) that will not be liked by your staff; it’s one of the responsibilities of leadership.  Sure, good leaders strive to minimize the fallout of decisions on their people, but

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Respond calmly by “putting a stone in your mouth”

Being able to respond calmly in the face of anger can be difficult.  A client (who is from the Nisga’a nation) recently shared with me this powerful advice from a Nisga’a elder – “Put a stone in your mouth”.  It

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How to communicate sensitive messages

Sometimes you will have to make decisions that will not be liked by your staff; it’s one of the responsibilities of leadership.  While you can’t avoid making unpopular decisions, there are things that you can do to help your team

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The right way to communicate unpopular decisions to your staff

Sometimes you will have to make decisions that will not be liked by your staff; it’s one of the responsibilities of leadership.  Sure, good leaders strive to minimize the fallout on their people, but sometimes doing the right thing for

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How to break bad news to a client

In the world of business, things don’t always go according to plan.  Shipments can get delayed, production lines may break down, and unforeseen events might prevent people from getting the job done.  My latest column for ProfitGuide.com is titled How

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Need to have a difficult conversation with an employee?

Difficult conversations are just that … difficult … which is why so many of us keep putting them off. Has this ever happened to you? You have a problem or an issue you need to bring up with one of

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