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Category: empathetic listening

good listening
July 29, 2021 |

What does good listening really mean?

On a recent visit to China, Merge learned something very interesting about the word “listen” as used in traditional Mandarin Chinese. She explains further.

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February 8, 2018 | ,

Active listening is a critical leadership skill

As regular readers of our blog know, active listening is an essential skill in leadership.  And like most aspects of leadership, it’s a learned skill.  Which is why I’m so pleased that Jackie Edwards is guesting on the blog today

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May 5, 2016 | ,

Does empathy really work?

Empathy – the ability to put yourself in someone else’s shoes and see things from their perspective – is a critical skill in leadership (and it can be very difficult, as hilariously illustrated in this video I blogged about last

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February 29, 2016 |

Three indisputable benefits of listening

Over the years, I’ve penned many blog posts about the importance of effective listening, including the very interesting use of the word “listen” in traditional Mandarin Chinese. Today though, I thought it was worthwhile bringing up how not listening effectively

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November 20, 2014 |

Active listening can be accomplished by taking notes

Earlier this week I offered up a technique to become a more active listener – paraphrasing.  And I promised I’d share one more idea today.  So here it is – take notes.  Yes, that’s right, taking notes will lead to

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November 17, 2014 |

Paraphrasing leads to active listening

The skill of active listening is of great advantage in the workplace.  Sure, when you listen well it gives you access to information, data that you can use to make better decisions, but the benefits go beyond just this obvious

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