Blog

Category: empathy

mental resilience

Mental resilience comes when you create a psychologically safe environment

Can you believe we’re up to Strategy #14 in our ongoing series on helping your people build their physical and mental resilience?  In previous tips in this series, I’ve talked about different aspects of resilience, and today I want to

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be more resilient

Want your staff to be more resilient? Show that you care

In my last instalment in our video tip series on what it takes to be more resilient at work, I talked about the importance of cultivating empathy in the workplace, and I gave you four specific ways to do so. 

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develop resiliency

To develop resiliency, start with empathy

Today’s blog post continues with our video tip series on tools to develop resiliency in your people.  One of the most overlooked aspects of the resilience skill set is the ability to cultivate empathy — both self-compassion and empathy for

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good listening

What does good listening really mean?

On a recent visit to China, Merge learned something very interesting about the word “listen” as used in traditional Mandarin Chinese. She explains further.

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Seven ways to have better conversations at work

The ability to have better conversations will serve you well in any workplace environment or organization. By confidently engaging your co-workers, your boss, and even the most senior people you work with, you will be able to build better and

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empathy

How to display true empathy in the workplace

Empathy is a workplace skill worth pursuing.  People who are empathetic have higher-quality working relationships with their colleagues, their staff, their clients and their superiors. But because empathy relies on a lot of non-verbal cues, our current world of remote

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